Use Mystery Shopping – “Trim the Fat, Not the Service” (Business Week, 3/08)

[mary at qams.com]

This is a message from the SantoriniIslandGrill.com website



Name: Mary Furrie
Office: 1-800-580-2500
Email: mary at qams.com
Contact By: Email

Comments: Good morning!

Mystery shopping is a great way cut to management travel costs while definitely improving customer service for each and every customer.

I own a mystery shopping company servicing clients in 50 states and Canada. My clients use mystery shopping to not only improve customer service but to also cut travel costs. The eyes and ears of trained mystery shoppers let you know that your service levels and store operations are in place.

Below is a quote from a recent Business Week article:
Trim the Fat, Not the Service – The Welch Way”, Business Week March 3, 2008

\"No matter how bad the economy gets, your company\'s response to it should show up last, if at all, in the interface with customers....Stay focused on your customers. You may be on a diet, but they don\'t need to know it.\"

Email mary at qams.com to learn more about our free survey set up, surveys from trained shoppers, instant online dashboard technology and hands on assistance to start up your program!

We look forward to hearing from you soon!

Thanks,
Mary Furrie
\"What gets measured gets done\" T. Peters
Quality Assessments Mystery Shoppers
WBENC(Women\'s Business Enterprise National Council) Certified
P. O. Box 168
Rochester, IL 62563
www.qams.com
1-800-580-2500
FAX -1-877-580-2500